Import Duties, Taxes & Refund Policy (Worldwide Summary)

Italian Luxury Group

At Italian Luxury Group, we curate and ship authentic luxury products directly to clients worldwide.

As an international purchase, your order may be subject to import duties, VAT/GST, excise taxes, and customs processing fees imposed by your country’s authorities.

These charges are determined solely by local customs and are outside our control.

Shipping Model – Duties & Taxes (DAP)

We ship internationally under Delivered At Place (DAP) terms.

This means:

Import duties and taxes are assessed by your country upon arrival.

Payment of these charges is the responsibility of the recipient.

Your order will only be released for delivery once these charges are settled.

We recommend reviewing your country’s import regulations prior to placing your order.

Refunds & Import Charges

Please note that customs duties, VAT/GST, excise taxes, and import processing fees are government-imposed charges.

As a general international standard:

  • These amounts are non-refundable if goods are returned.
  • This applies even if the item is refunded by us.
  • This includes returns due to change of mind, sizing issues, preference, or refused delivery.
  • Import processing and clearance fees charged by customs or couriers are typically never refundable.

If Duties Are Prepaid (Where Applicable)

In specific markets where duties and taxes may be prepaid at checkout:

These funds are remitted directly to customs authorities.

In the event of a return, import taxes will only be refunded if the relevant customs authority approves and reimburses the amount.

Any non-refundable government charges will be deducted from the total refund.

Business Customers

If you are a registered business entity and claim import VAT/GST as a tax credit in your local tax return, you are not entitled to also request a customs refund for the same amount.

Our Commitment

We remain committed to:

  • Transparent international trade practices
  • Accurate customs documentation
  • Clear communication throughout the shipping process

Luxury should arrive with certainty. For any clarification prior to ordering, our team is always available to assist.